Respond to users of Twitter,Facebook, G+,Youtube and Instagram direct from one platform.
Learn one platform, engage across all social platforms.
Receive and send direct and private messages.
Tag content manually or automatically to allow more detailed understanding and reporting of conversation types.
Assign to other team members, when more internal discussions are required.
Remove messages from view already handled or not requiring a response.
Send common responses from pre-saved templates.
Automatically route conversations to the relevant team based on inquiry/topic type,influencer or language.
Automatically tag content for more advanced reporting such as review,sales lead,complaint or marketing campaign.
Automatically route follow up responses from customers to the same team member.
Measure agent performance across the team(s) by SLA, response time, number of assigned conversations.
Any action complete (reply, note, assign) is displayed and carried out in real-time.
Mentions being processed are locked in realtime to prevent work duplication.